1. Custom development services
Refund eligibility for project work depends on how far the engagement has progressed:
| Stage | Refund |
|---|---|
| Cancelled before any work has started | 100% of the advance, less non-recoverable payment-processing fees |
| Cancelled within 48 hours of work starting | 80% of the advance (20% retained for discovery, setup and resource allocation) |
| Cancelled within 7 days of work starting | 50% of the advance |
| Cancelled after 7 days, or after any milestone has been delivered | No refund; payments are earned for work performed |
For milestone-based projects, each milestone payment becomes non-refundable once that milestone has been delivered. Third-party costs already incurred on your behalf (domains, licences, app-store fees, paid APIs) are non-refundable.
If we are unable to deliver the agreed scope for reasons within our control, we will refund the unearned portion of your payment in full.
2. Hosting & maintenance plans
- Plans are billed monthly or annually in advance.
- You may cancel anytime; service continues until the end of the paid period and no further charges are made.
- Monthly fees already charged are non-refundable. Annual plans cancelled within 14 days of first payment receive a pro-rated refund for unused months, less any setup fee.
3. Subscription products (BJ Site Audit, BJ App Audit)
3.1 Cancellation
You can cancel from your account settings or by emailing [email protected]. Cancellation stops future renewals; you keep access until the end of the current billing period.
3.2 Refunds
- First subscription payment: if you are not satisfied, request a refund within 7 days of your first payment and we will refund it in full, provided you have run no more than 5 audits.
- Renewal payments: non-refundable, except where we charged you in error or the product was unavailable for more than 24 consecutive hours due to a fault on our side, in which case we refund or credit the affected period.
- Duplicate or incorrect charges: refunded in full once verified.
4. How to request a refund
- Email [email protected] from your registered email address with the invoice/transaction ID and reason.
- We acknowledge within 2 working days and confirm the applicable refund amount in writing.
- Approved refunds are issued to the original payment method through Razorpay or PayPal within 7–10 working days. Your bank or card issuer may take additional time to post the credit.
5. Exceptions
Refund terms may be varied for a specific engagement only if agreed in writing (e.g. in a signed Proposal), in which case the written agreement prevails. Nothing in this policy limits rights you may have under applicable consumer protection law.
6. Contact
Questions about this policy: [email protected]